Provisions about how to deal with mistakes regarding claims settlements.

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Provisions about how to deal with mistakes regarding claims settlements.

According to mandate in §§ 33 and 17 of the instruction to Norsk Naturskadepool the Claims Committee is authorized to check any claim against The Pool.  In addition the Committee shall do the necessary checks of claims being divided between the members.

The actual audit is done by the Audit Committee.

The aim of the Audit is:

Correct debiting.
Equal settlement practice
Reveal needs for training.

In connection with the audit work some mistakes in the settlements from the companies are discovered. The Board of Directors of Norsk Naturskadepool has therefore approved guidelines stating how mistakes shall be corrected if too much has been compensated.  If the compensation is too small, additional compensation including interests shall be paid immediately.

During audits of natural perils settlements, the calculation of the premium will also be checked.

The guidelines in”Handbook in Natural Perils Insurance” are basic for what can be debited to Norsk Naturskadepool.